Cashless Account Refund Policy

Customer support: email gratitude@intellipay.support or call (732) 391-1660.

All credit left unredeemed by the close of the event on July 16th, 2017 will be refunded in accordance with the terms below:

  • Credit & Debit Card: Leftover funds in your account, purchased online or on-site at the event using a credit or debit card, will automatically be refunded back to your card (less a $5.00 refund processing fee) within 10 business days following the end of the event.

  • Cash: Leftover funds in your account, purchased on-site at the event using cash, will require you to complete a Manual Refund Form, available from the Refund page in your cashless account (less a $5.00 refund processing fee).

The deadline to apply for a manual refund is July 30th, 2017. Upon verification, the refund will be processed within 10 business days following the closure of the refund form.

 
 

REGISTER YOUR WRISTBAND FOR CASH TOP-UP REFUNDS

If you have not already created a cashless account, follow the easy steps below to get started:

 

HOW TO REGISTER YOUR WRISTBAND FOR CASH TOP-UP REFUNDS:

STEP 1: CREATE YOUR ACCOUNT

  • Click the button above to “Register Your Wristband”.

  • Click “Register” or use an existing Facebook account to sign up.

  • You will receive an email from Gratitude Migration asking you to confirm your registration by clicking the activation button in the email.

  • Follow the instructions on the website to finish setting up your account.

STEP 2: LINK YOUR WRISTBAND

  • Once you’re logged in, click the “Tickets/Wristbands” tab from the top menu and select “I have a wristband”.

  • Enter the Security Code (shorter number) and Wristband Number (longer number) located on the back of the RFID tag on your wristband.

  • Click “Add”.

STEP 3: APPLY FOR A REFUND

  • Click the “Refund” tab from the top menu bar of your account page.

  • From here you will be required to fill out the “Manual Refund Form” in order to have your unspent funds refunded back to your bank account.

Questions/Issues?

For any questions or issues, please email gratitude@intellipay.support or call (732) 391-1660.

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